Find your perfect fit
with one of our options.
One-off Task Support
Just 1 x task up to 1 hour long
Standard response time
2 Business day turnaround
Submit tasks with free ShopHelper app
Support & Consulting
per month ($59 per task)
Suitable for Enterprises and Agencies
Submit up to 10 Tasks
Everything in Support plus:
Priority Turnaround ?
Dedicated Project Manager ?
Phone support with
in-house Shopify Experts ?
Support for 2 Shopify stores
per month ($69 per task)
Monthly Task Support
Submit up to 5 Tasks
2 Business day turnaround
Responsive + Bug fixes
Design & Image changes
App setup & styling
Support for 1 Shopify store
(1 task at a time)
In house Shopify team
Frequently Asked Questions
What counts as a single task?
A single task is work that takes 1 hour or less to complete.
An example of this would be changing the colour of some elements, moving things around on your product template, or setting up your navigation menu.
Any changes that take less than an hour to do.
Examples of work that do not count as a single task:
- Full page redesign
- Wholesale setup
- Custom complex contact form
- Setting up your domain
If you're not sure, send us a message.
Are there types of tasks that you don’t do?
We don't do:
- Ad management
- Repetitive data entry
- Full page redesigns
- Complex custom forms
How does your turnaround time work?
Depending on your plan, we’ll respond to you within 12-24 hours. Once we have your project confirmed (the more detail you provide, the better!) then the 1 business day turnaround starts to return your project completed to you.
Am I able to use my subscription for more than 1 store?
Our Support plan is only for a single store
If you’re needing support for more stores you can purchase another plan or get in touch.
I have a whole heap of things I’d like you to do, can you do them?
Yes! On our Support plans you can have one task running at a time and each task must be 1 hour or less to complete. We do not allow splitting larger jobs into multiple tasks.
Do you accept agency work?
Yes, we do. But please get in touch with us first to see if we’re the right fit for you.
What are some examples of tasks?
- Design changes to themes
- Set up subscription apps
- Add custom fields to product pages
- Fix responsive issues
- Install instagram feed
- Add secondary image on hover
- Install a custom font
- Bulk resize images
- Add custom functionality
- Newsletter styling
- Design promotional banners
- Add product tags & setup collections
- Install & setup custom forms
- Add and update Lookbooks
Not sure if yours counts? Message us.
Do you offer consulting or advice on what I should be doing with my store?
Yes, we do, on our Shopify Growth plans. These plans are perfect for businesses looking to take it to the next level.
When can I contact you & when do you work on my project?
We’re available during the week to answer your emails and work on your projects.
We’re open Monday to Friday from 8.30am-5.30pm (+13:00 GMT).
Our office is based in Auckland, New Zealand.
Is my subscription renewed automatically?
Yes, you’ll be billed automatically every month. You can cancel your subscription at anytime.
Do you set up new stores, or do full website builds?
We do, but under our parent company - Zyber.
This is because ShopHelper is dedicated to solving your smaller tasks. We can also support you with growth strategies and consulting.
Am I able to get my clients work done via ShopHelper?
Yes, however we won’t liaise directly with your client. You will be our only point of contact.