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I need support with my Underground Theme

ShopHelper has partnered with We Are Underground to assist their clients with theme tweaks, custom work and functional changes to their Shopify store.

We are an award winning Shopify Expert agency, with over 20 shopify expert staff to assist you in all areas of e-commerce. 

Hundreds of users seek our support and consulting after purchasing a theme.We are experts in working with Icon, Testament, Epic, Mr Parker and other themes.

Need Support?

Looking for designers to help you with promotional assets?

Need a developer to assist with some custom coding?

Want help installing apps?

View support options

Want to Grow?

Looking for expertise on what apps you should use on your website?

Need feedback on how to make more sales?

Want us to take a look at your analytics and make sure that your site is working properly?

View growth and consulting packages
What our clients say

What our clients say

We hired Shophelper initially for small tasks, which were delivered immaculately & faster than expected.  We decided to go ahead and sign up for the 3-months option. This also was a success; I do not have to worry about Shopify platform issues as Shophelper are diligent in solving all my issues.  More than that, the Shophelper team came up with some brilliant solutions to our problems.

Alex, Aevol

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Find the plan that's right for you.

Subscription packages


Shopify Support


per month

Monthly Task Support

Unlimited Single Tasks

Priority response time

Responsive + Bug fixes

Design & Image changes

App setup & styling

Advanced integration

Content loading

Promotional Material

Support for 1 Shopify store
(1 task at a time)

In house Shopify team

Powerful SEO audit report tool

Cancel anytime.

View details

Shopify Support+


per month

Suitable for Enterprises and Agencies

Everything in Support plus: ?

Dedicated Project Manager ?

In-depth project consulting

On the fly email & phone contact with
in-house Shopify Experts ?

Support for 2 Shopify stores

Cancel anytime.

View details

Frequently Asked Questions

What counts as a single task?

A single task is work that takes 1 hour or less to complete.

An example of this would be changing the colour of some elements, moving things around on your product template, or setting up your navigation menu.

Any changes that take less than an hour to do.

Examples of work that do not count as a single task:
- Full page redesign
- Wholesale setup
- Custom complex contact form
- Copywriting
- Setting up your domain 

If you're not sure, send us a message.

Are there types of tasks that you don’t do?

We don't do:
- Ad management
- Repetitive data entry
- Full page redesigns
- Complex custom forms

How does your turnaround time work?

Depending on your plan, we’ll respond to you within 12-24 hours. Once we have your project confirmed (the more detail you provide, the better!) then the 1 business day turnaround starts to return your project completed to you.

Am I able to use my subscription for more than 1 store?

Our Support plan is only for a single store

If you’re needing support for more stores you can purchase another plan or get in touch.

I have a whole heap of things I’d like you to do, can you do them?

Yes! On our Support plans you can have one task running at a time and each task must be 1 hour or less to complete. We do not allow splitting larger jobs into multiple tasks.

Do you accept agency work?

Yes, we do. But please get in touch with us first to see if we’re the right fit for you.

What are some examples of tasks?

- Design changes to themes
- Set up subscription apps
- Add custom fields to product pages
- Fix responsive issues
- Install instagram feed
- Add secondary image on hover
- Install a custom font
- Bulk resize images
- Add custom functionality
- Newsletter styling
- Design promotional banners
- Add product tags & setup collections
- Install & setup custom forms
- Add and update Lookbooks

Not sure if yours counts? Message us.

Do you offer consulting or advice on what I should be doing with my store?

Yes, we do, on our Shopify Growth plans. These plans are perfect for businesses looking to take it to the next level.

When can I contact you & when do you work on my project?

We’re available during the week to answer your emails and work on your projects.

We’re open Monday to Friday from 8.30am-5.30pm (+13:00 GMT).

Our office is based in Auckland, New Zealand.

Is my subscription renewed automatically?

Yes, you’ll be billed automatically every month. You can cancel your subscription at anytime.

Do you set up new stores, or do full website builds?

We do, but under our parent company - Zyber.

This is because ShopHelper is dedicated to solving your smaller tasks. We can also support you with growth strategies and consulting.

Am I able to get my clients work done via ShopHelper?

Yes, however we won’t liaise directly with your client. You will be our only point of contact.