- A GOOD TIME
I need support with my
Out of the Sandbox theme
ShopHelper has partnered with Out of the Sandbox to assist their clients with theme tweaks, custom work and functional changes to their Shopify store.
We are an award winning Shopify Expert agency, with over 20 shopify expert staff to assist you in all areas of e-commerce.
Hundreds of users seek our support and consulting after purchasing a theme.
We are experts in working with Responsive, Mobilia, Turbo, Retina and Parallax themes.
Looking for designers to help you with promotional assets?
Need a developer to assist with some custom coding?
Want help installing apps?
Want to Grow?
Looking for expertise on what apps you should use on your website?
Need feedback on how to make more sales?
Want us to take a look at your analytics and make sure that your site is working properly?
What our clients say
We hired Shophelper initially for small tasks, which were delivered immaculately & faster than expected. We decided to go ahead and sign up for the 3-months option. This also was a success; I do not have to worry about Shopify platform issues as Shophelper are diligent in solving all my issues. More than that, the Shophelper team came up with some brilliant solutions to our problems.
Alex, AevolVisit Website
Find the plan that's right for you.
One-off Task Support
Just 1 x task upto 1 hour long
Standard response time
2 Business day turnaround
Submit tasks with free ShopHelper app
Monthly Task Support
Unlimited Tasks Every Month
Priority response time
Responsive + Bug fixes
Design & Image changes
App setup & styling
Support for 1 Shopify store
(1 task at a time)
In house Shopify team
Powerful SEO audit report tool
Suitable for Enterprises and Agencies
Everything in Support plus: ?
Dedicated Project Manager ?
In-depth project consulting
On the fly email & phone contact with
in-house Shopify Experts ?
Support for 2 Shopify stores
Frequently Asked Questions
What counts as a single task?
A small single task is work that takes 1 hour or less to complete.
An example of this would be changing the colour of your button, moving the description, or setting up your navigation menu.
Small changes that take less than an hour to do.
Types of work that do not count as a small task:
- Full page redesign
- Wholesale setup
- Custom complex contact form
- Setting up your domain
If you're not sure, send us a message via the contact page.
Are there types of tasks that you don’t do?
We don't do:
- Tasks that take longer than 1 hour
- Social media ad management
- Repetitive data entry
- Full page redesigns
- Complex custom forms
How does your turnaround time work?
Depending on your plan, we’ll respond to you within 12-24 hours. Once we have your project confirmed (the more detail you provide, the better!) then the 1 business day turnaround starts to return your project completed to you.
Am I able to use my subscription for more than 1 store?
Our Support plans can be used across 2 Shopify stores.
If you’re needing work for more than 2 stores, then you’ll need to purchase another plan.
I have a whole heap of things I’d like you to do, can you do them?
Yes, we can do them. You can submit 1 task at a time. Each task will need to take under an hour complete.
Do you accept agency work?
Yes, we do. But please get in touch with us first to see if we’re the right fit for you.
How does the split testing work?
We'll use our A/B Split Testing Shopify app to create a split test for your product pages.
This app is free to use while you're on the Growth plan.
What are some examples of small tasks?
- Design changes to themes
- Set up subscription apps
- Add custom fields to product pages
- Fix responsive issues
- Install instagram feed
- Add secondary image on hover
- Install a custom font
- Bulk resize images
- Add custom functionality
- Newsletter styling
- Design promotional banners
- Arrange product tags & collections
- Install & setup custom forms
- Add and update Lookbooks
Not sure if yours counts? Message us.
Do you offer consulting or advice on what I should be doing with my store?
Yes, we do, on our Shopify Growth plans. These plans are perfect for businesses looking to take it to the next level.
When can I contact you & when do you work on my project?
We’re available during the week to answer your emails and work on your projects.
We’re open Monday to Friday from 8.30am-5.30pm (+13:00 GMT).
Our office is based in Auckland, New Zealand.
Is my subscription renewed automatically?
Yes, you’ll be billed automatically every month. You can cancel your subscription at anytime.
Do you set up new stores, or do full website builds?
We do, but under our parent company - Zyber.
This is because ShopHelper is dedicated to solving your smaller tasks. We can also support you with growth strategies and consulting.
Am I able to get my clients work done via ShopHelper?
Yes, however we won’t liaise directly with your client. You will be our only point of contact.