How to Submit a Task

This guide is to assist you for submitting your next task.

Shophelper clients that have the best results follow these instructions.
We strongly recommend you take the followings steps when submitting your next task.

Screenshot Example

Example of clear screenshot: (Thank you SnowDevil)

A few easy steps.

  • Be clear and brief with each task, bonus points if you send screenshots or screen captures of exactly what you would like us to do.
  • You are permitted to send 1 task request at a time. Once we complete a task, you may submit your next task.
  • Sending a list of tasks in your email will be declined. (Politely by our Shopify Experts).
  • Sending tasks that are larger than 1 hour will not be broken down to multiple tasks. Additional hours can be purchased to assist with larger tasks.
  • Very important that you do not modify or edit your theme files in anyway when we are making changes to your liquid code.

Please note at Shophelper we will always duplicate your theme and work on the duplicated theme. We will ask you to approve the changes before we make the updated theme live.

Screenshot Example

We strongly recommend that you install, the leading Shopify backup app. and Shophelper have partnered to make sure that your data is secured when we commence any project for your website. Installation should take place right away. We offer's ''Essential'' plan to all clients on our Growth plan. Shopify Support and Shopify Support+ merchants will be recommended to install this app.

Now It is time to submit your task, Login to your client account and tell us what you need to improve your store.

Submit a task

ShopHelper Shopify
Support App

Shopify Support App

Submit a ShopHelper ticket without leaving Shopify!

Submiting tickets to ShopHelper could not be any easier. You can now submit tickets via your Shopify Admin panel.
ShopHelper leading Shopify Support

Install App



Chat to a real ShopHelper Assistant with integrated LiveChat

Got a question? Need Consulting? Want to submit a task via your Shopify Panel? Now you can do it all. We have ShopHelper Shopify Support Experts ready to take any tasks or questions you may have.

Due to popular demand, 24/7 Support will soon be available with multilingual Shopify Support experts to assist your inquiries. Please be patient as we set this up.

Shopify Support App

Words from the well supported.

  • I first heard of ShopHelper from an ad on YouTube. I had a lot of reservations about using a third party to assist with my online store. My first couple of conversations with Leo were great. He answered all of my questions and eased my many concerns.

    The information shared with me and the assistance provided were invaluable (because it was very specific to the shopify platform). I will be using their services in the future.
    A+ - Fast - Friendly and Affordable. Thanks guys!

    The TLTD
  • It was great. Easy to deal with, smart and efficient. I am used to banging my head against a brick wall, trying to get people to understand what I want - but not this time!

    Thanks so much, and yes I will definitely consider using them in the future.

  • These guys are INSANELY helpful. Every problem or idea for development has been entertained and a solution implemented. They are fast to respond, flexible, and overly competent.

    Oh, and they're extremely friendly too:)

  • We hired ShopHelper initially for small tasks, which were delivered immaculately & faster than expected. Given our outstanding initial experience with them, we decided to go ahead and sign up for the 3-months option. This also was a success; I do not have to worry about Shopify platform issues as ShopHelper are diligent in solving all my issues.

    More than that, their team came up with some brilliant solutions to our problems. If you are looking for a reliable, proactive, and well-priced Shopify solution, ShopHelper is your one-stop shop.
  • Exceptionally knowledgeable, fast turnaround, excellent communication throughout the work at our store, and just an overall wonderful experience working with the team.

    I will seek out help from them for any of our future needs! Cannot recommend them enough!!


  • They have been amazing, nothing is a problem the job gets done quickly and professionally.

    The very best experience.