Frequently Asked Questions
What counts as a single task?
A small single task is work that takes 1 hour or less to complete.
An example of this would be changing the colour of your button, moving the description, or setting up your navigation menu.
Small changes that take less than an hour to do.
Types of work that do not count as a small task:
- Full page redesign
- Wholesale setup
- Custom complex contact form
- Setting up your domain
If you're not sure, send us a message via the contact page.
Are there types of tasks that you don’t do?
We don't do:
- Tasks that take longer than 1 hour
- Social media ad management
- Repetitive data entry
- Full page redesigns
- Complex custom forms
How does your turnaround time work?
Depending on your plan, we’ll respond to you within 12-24 hours. Once we have your project confirmed (the more detail you provide, the better!) then the 1 business day turnaround starts to return your project completed to you.
Am I able to use my subscription for more than 1 store?
Our Support plans can be used across 2 Shopify stores.
If you’re needing work for more than 2 stores, then you’ll need to purchase another plan.
I have a whole heap of things I’d like you to do, can you do them?
Yes, we can do them. You can submit 1 task at a time. Each task will need to take under an hour complete.
Do you accept agency work?
Yes, we do. But please get in touch with us first to see if we’re the right fit for you.
How does the split testing work?
We'll use our A/B Split Testing Shopify app to create a split test for your product pages.
This app is free to use while you're on the Growth plan.
What are some examples of small tasks?
- Design changes to themes
- Set up subscription apps
- Add custom fields to product pages
- Fix responsive issues
- Install instagram feed
- Add secondary image on hover
- Install a custom font
- Bulk resize images
- Add custom functionality
- Newsletter styling
- Design promotional banners
- Arrange product tags & collections
- Install & setup custom forms
- Add and update Lookbooks
Not sure if yours counts? Message us.
Do you offer consulting or advice on what I should be doing with my store?
Yes, we do, on our Shopify Growth plans. These plans are perfect for businesses looking to take it to the next level.
When can I contact you & when do you work on my project?
We’re available during the week to answer your emails and work on your projects.
We’re open Monday to Friday from 8.30am-5.30pm (+13:00 GMT).
Our office is based in Auckland, New Zealand.
Is my subscription renewed automatically?
Yes, you’ll be billed automatically every month. You can cancel your subscription at anytime.
Do you set up new stores, or do full website builds?
We do, but under our parent company - Zyber.
This is because ShopHelper is dedicated to solving your smaller tasks. We can also support you with growth strategies and consulting.
Am I able to get my clients work done via ShopHelper?
Yes, however we won’t liaise directly with your client. You will be our only point of contact.